Refund policy
Thank you for choosing US as your wholesale supplier. We are committed to providing you with high-quality products and exceptional customer service. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.
- Returns : We have 03 days of return policy, within 03 days you can return the product. PLEASE NOTE YOU HAVE TO CREATE THE OPENING VIDEO OF THE BOX. IF THE VIDEO IS NOT AVAILABLE THEN THE RETURN CANNOT BE ACCEPTED
1.1 Eligibility for Returns
We accept returns for products that are defective or damaged upon arrival.
Returns for any other reason, such as buyer's remorse or incorrect product selection, are not accepted.
1.2 Notification of Returns
To initiate a return, you must notify us on +918950668171 days of receiving the order.
Contact our customer service team at support@dezzire.com to request a return authorization.
1.3 Return Process
Once you receive authorization for the return, please pack the product securely in its original packaging (if available).
Include a copy of the authorization along with the returned item.
1.4 Condition of Returned Products
Returned products must be in their original condition, unused, and with all original tags and packaging intact.
We reserve the right to refuse a refund if the product shows signs of misuse, damage, or alteration.
2. Refunds
2.1 Refund Criteria
Refunds will be issued for the cost of the product(s) plus any applicable taxes.
Shipping charges are non-refundable, except in cases where the return is due to our error.
Refunds will be credited within [4-7] business days after we receive the returned item.
2.2 Payment Method for Refunds
Refunds will be issued to the original payment method used for the purchase.
If the original payment method is unavailable, refunds will be issued via an alternative method agreed upon by both parties.
3. Replacements and Exchanges
We may offer replacements for damaged or defective products, subject to product availability. Replacement of the product will be done within3-5 days.
Exchanges may be considered on a case-by-case basis. Exchange of the product will be done within 3-5 days.
4. Damaged or Defective Products
4.1 Notification
If you receive a damaged or defective product, please contact us within 24hrs days of receiving the order.
Provide clear photos of the damaged or defective item to expedite the resolution process.
4.2 Resolution
We will assess the issue and, if applicable, offer a replacement or refund.
If a replacement is not available, we will issue a refund.
5. Cancellations
Orders that have already been shipped cannot be canceled.
6. Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer service team at support@dezzire.com.
7. Changes to this Policy
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective upon posting the revised policy on our website.
By placing an order with US, you agree to abide by this Return and Refund Policy.
Thank you for choosing us.
